Some listings on this site can be ordered like anything else. Others require documentation first. This explains what is asked for and why, so that the requirement arrives before a deadline rather than during one.
Why there is a requirement at all
Restricted materials carry obligations that follow the material rather than the transaction. A supplier who ships them to anyone who fills in a form has not met those obligations, whatever the form said.
The checks exist to establish three things: who the customer is, that the stated purpose is a legitimate one, and that the material may lawfully reach the destination.
Institutional identity
For trade and restricted listings we need to know that the account belongs to a real organisation and that the person ordering is authorised to do so on its behalf.
In practice this means a registered entity name and number, a business address, and a contact who can be verified through the organisation rather than only through the account. An institutional email domain does a lot of this work on its own.
Declared purpose
A short, specific statement of what the material is for and in what setting. Specific is the operative word — a purpose broad enough to cover anything establishes nothing.
We are not asking for your research. We are asking for enough to show the intended use is consistent with what the material may lawfully be supplied for.
Destination
Where the material is going, and whether that destination is equipped to receive and hold it. Storage conditions are part of this: a material requiring cold storage arriving somewhere with none is a problem worth catching before dispatch rather than after.
What we do not ask for
We do not ask for a clinical justification, because these are not medicines and we are not in a position to evaluate one. We do not ask for personal health information, and it should not be sent to us. And we do not give the guidance the documentation might seem to invite — no dosing, no reconstitution, no protocols, on request or otherwise.
If a support conversation drifts that way, it will be declined. That is policy, not unhelpfulness.
Timing
Approval is not instant, because a review nobody performs is not a review. Start the process before the material is needed.
The practical sequence:
- Register the account with institutional details.
- Submit the documentation requested for the listing.
- Wait for the review to complete.
- Order.
A first order for a restricted item should be planned with the review in the timeline, not appended to it.
Where this sits against import rules
Approval by us is not clearance by your authorities. On an international order you remain the importer of record, with the obligations that carries — set out in importer of record: who carries the responsibility. Both need to be satisfied, and satisfying one says nothing about the other.