Our standards
This page describes the controls that decide what this store may sell and what it may say. It is written so you can hold us to it.
1. A product cannot be sold until it is cleared
Every product carries a compliance status. Only one of them — approved for online sale — permits a price, an Add to cart button and a checkout. The others allow a product to be listed and enquired about, or to be withheld entirely:
- Draft — recorded but not yet reviewed. Not visible to customers.
- Under review — being assessed. Visible, not purchasable.
- Approved for enquiry only — we will discuss it and quote it, but it will not be sold through an automated checkout.
- Approved for online sale — cleared. Price and checkout available.
- Restricted — may not be offered through this store.
- Withdrawn — removed from sale.
The check is applied when the order is created on our servers. Editing the page in a browser, replaying an old link or submitting a form directly will not produce an order for a product that is not cleared.
2. Batches are recorded, and the record is public
Stock is received in batches. Each batch carries a batch number, a manufacturing date and an expiry date. Allocation is first-expiring-first, so the oldest saleable stock leaves first.
A batch is removed from the sellable pool automatically when it expires, when it is quarantined pending investigation, or when it is suspended or recalled. Nobody has to remember to do it.
Anyone can check a batch on the verification page using the batch number printed on the label — no account, no login. If a number does not match our records, that is worth telling us about, and there is a contact category for exactly that.
3. We publish documents, not descriptions of documents
Where a certificate of analysis, safety data sheet or similar document exists and has been reviewed internally, the file itself is published on the product page and you can open it. Where no such document exists, the page carries nothing — we do not summarise, paraphrase or allude to a document we cannot show you.
It follows that an empty document section means exactly what it looks like: we do not hold one. That is information too.
4. Payment is confirmed by a person, against a bank account
For manual bank transfer, uploading a receipt records your claim. It does not confirm payment, and the site says so at the point of upload. A member of the finance team matches the transaction in our receiving account, and only that action moves the order to paid.
No browser redirect, callback URL, query parameter or customer screenshot can mark an order as paid. Where automated image reading is used on a receipt, it assists the reviewer and never replaces them.
Receipts are payment evidence. They are stored privately, served only to the customer who uploaded them and to authorised finance staff, and never placed in a public folder or at a guessable address.
5. Product information is factual and bounded
We publish composition, packaging format, storage conditions, country of origin, handling and safety warnings, and batch data.
We do not publish dosage protocols, reconstitution or injection instructions, cycling or stacking guidance, treatment or cure claims, guaranteed outcomes, or comparisons to prescription medicines. Nothing on this site is medical advice or a substitute for a qualified healthcare professional.
Some materials are supplied for laboratory or manufacturing use and are not intended for human or veterinary use. Where that applies it is stated on the product page, and holding the necessary licence or authorisation is the buyer's responsibility.
6. Reviews come from real orders
Only customers with a confirmed order for that product can leave a review, and reviews are moderated before publication. We do not write reviews, buy them, or remove one because it is unflattering.
7. Changes are recorded
Compliance decisions, price changes, stock movements, payment approvals and rejections are written to an audit log that ordinary staff accounts cannot edit. If you ask us why something changed, we can answer from the record rather than from memory.
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If any of the above does not match what you experience, that is a defect and we want to hear about it. Use the contact form and describe what you saw.